Help Page

Select a Specific Section:
 New Visitor's Guide  Searching and Ordering
 Privacy Policy  Delivery Times
 Delivery Costs  Payment Options
 Refunds and Exchanges  Cancellation of Order
 Stock Availibility  

New Visitors' Guide


Welcome to Yeovil Town Football Club shop. We have a wide range of products for you to buy, all of which are official club merchandise, and available to you 24 hours a day, 7 days a week. Our aim is to make sure that ordering items from Yeovil Town Football Club is as easy as possible.

Searching and ordering

 

  • Browse by category
  • Choose selected items available on home page
  • Choose products from each category
  • Enter details of products in the search box situated in the top right corner
  • Email product links to friends and family
  • Choose to enlarge product image
  • Choose quantity from drop down menu
  • Choose your size from the drop down menu
  • Click on buy button
  • View product in My Basket
  • Choose continue to shop or checkout
  • Proceed to Checkout Entry page once all items are chosen
  • Enter all relevant details
  • Proceed to delivery options click on New Address, if required
  • Choose shipping method
  • Enter payment details
  • Review order
  • Click on confirm order button
  • Your order is now received and will be processed; you will receive email confirmation within the hour

Privacy Policy


The club and the operator of this website, FLPTV LTD, are committed to protecting your privacy. Please take a moment to read this site's Privacy Policy. References to "we", "us" and "our" in this policy are references to Yeovil Town Football Club. This policy describes what happens to the information that you supply to us, where that information identifies you individually, e.g. your name and address details.

We reserve the right to change the terms of this Privacy Policy from time to time.

1. What information do we hold about you and how is it collected?

When you register on this site, some personal information (including your name, postal and email addresses) is collected by us. You may also be asked for your personal information at other times on this site - in connection with activities such as competitions, chat, voting and message board postings.

In common with many other online services, we may use "cookies" to store and sometimes track information about you. A cookie is a small amount of data sent from the server and stored on your PC's hard drive. Most web browsers are automatically set up to accept cookies, but you can set your browser to refuse cookies or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this site may not be available to you.

2. What do we do with your personal information?

We will combine the different types of data to create a membership profile for you. This helps us to provide you with a more personalised service which is tailored to suit your needs. The more information we have, the better the service we can provide.

Your personal information may be disclosed by us to the Club. It will be used by us and the Club for the following purposes:

 

  1. to update and develop records and for assessment and analysis including market and service/product analysis;
  2. to assist in the provision of services/products to you; and
  3. to facilitate reviews, developments and improvements to the services/products offered to you.

If you have indicated that you wish to hear about other offers, products and services provided by FLPTV LTD, the club or other reputable suppliers selected by FLPTV LTD from time to time, they will inform you of these by email, telephone or mail.

3. What are your choices?

By law, you are entitled to:

  1. object to your personal information being used for marketing purposes. We give you the choice to opt-out of our using, or supplying your personal information to the club or to other reputable suppliers for these purposes. You can do this during the registration process by simply un-ticking the box provided.
  2. receive, upon payment of a fee, a copy of any personal information about you which is held by us.
  3. require the rectification, erasure or blocking of any of your personal information which is inaccurate or not up to date held by us.

If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your personal information held by us, then please write to the contact address set out below stating your full name and address and providing any other relevant information.

4. When does this Privacy Policy not apply?

This Privacy Policy only applies to the collection of data by us and the use of that data by us and those whom we authorise. It does not cover third party sites to which we provide links, nor does it cover advertisers and content partners within our service who may also collect your personal information. They may have their own privacy policies and/or terms and conditions of use.

If you choose to place your personal details on any publicly accessible page (for example, on a message board), then this data will not be covered by the Privacy Policy.

5. How do we protect your information?

FLPTV LTD is firmly committed to data security. When you place orders or access your account information, we offer use of a secure server. The secure server software encrypts all information you input before it is sent to us. We take steps to guard against unauthorised access to customer data. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information which you transmit to us online.

6. Contacting us

If you have any questions or concerns about our use of your personal information please write to:

Kenny Boyle
Data Protection Compliance Officer
De Facto 953 Limited
Digital Sports Centre
Plane Tree Crescent
Feltham
Middlesex
TW13 7HE

Delivery times


At Yeovil Town Football Club Shop we're proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you'd like them sent, and we'll take care of everything, making sure your items are carefully packaged and arrive as quickly as possible.

And because you can store any number of different addresses in the "My Account" page, your package can be delivered to wherever is most convenient to you - so don't forget to decide whether you'd like your items delivered to your home or work address.

Goods will be delivered between 7-14 Days, from date of purchase.

Delivery Costs


The Delivery Charges are as follows:

 
One Item
Two Items or More
Main Land United Kingdom
£4.00
£5.00
Overnight Delivery (UK Only)
£12.00
£15.00
Northern Ireland & British Isles
£8.00
£10.00
Rest of Europe
£13.00
£15.00
Rest of World
£25.00
£25.00

Payment options


Once you've browsed our club shop and decided which items you want to buy, you can choose from a range of credit and debit card payment options, to suit you. In addition, you can relax in the knowledge that your details are safe with us- none of our customers have reported fraudulent use of a credit or debit card as a result of purchases made with us. We also take signed cheques from the UK only and bankers drafts.

We accept American Express, Delta, MasterCard, Solo, Switch, Visa, and Visa Electron.

Refunds and Exchanges


If for any reason you are unhappy with your purchase, return it to us within 2 weeks of receipt in an unworn/unused condition for a full refund or exchange. We are unable to exchange or refund customised printed shirts or accept responsibility if a player leaves the club or changes his squad number. Personalised shirts may only be returned if faulty, unsuitable sizes cannot be returned. Returns should be marked for attention of:

Yeovil Town Football Club
Huish Park
Lufton Way
Yeovil
Somerset
BA22 8YF

We would advise that you send the goods by special delivery. As Yeovil Town Football Club cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty. Postal charges for the return of exchanges are charged as shown in the help section; every effort is made to ensure that product prices, description and carriage charges outlined are correct.

Cancellation of orders

You may cancel your order for goods at any time up to the 7th working day after you receive the goods, unless your goods have been personalised in anyway. You do not need to give a reason for cancelling your order and you can cancel orders by sending an email to shop@ytfc.co.uk. Once you have notified Yeovil Town Football Club that you are cancelling your order, any sum debited from your credit card will be re-credited when we receive the goods into our returns department, and, in any event, within 30 days of the cancellation, provided you return the goods in the original condition, Yeovil Town Football Club, will make any other refunds will be by cheque.


Stock Availability

Occasionally, some items may be temporarily out of stock or sold out due to unprecedented demand. Where possible these items will be removed from the website, where possible we will offer alternative items on customer approval. If this is not possible, we will place out of stock items on back order and it will follow as soon as possible on a separate delivery. If any items have been discontinued we will endeavour to offer an alternative wherever possible.